Answering your questions: payment methods
A frequently asked question to our Customer Communications Centre, is what the options are to pay rent or service charges, so here’s a quick guide.
AllPay
When you become a bpha customer, you are provided with an AllPay card. This features a 19-digit reference number that’s unique to you. When you use your card, along with a payment method, it automatically links with your account. It means you don’t have to input any other details.
You can use AllPay in three different ways:
Online
Visit www.allpayments.net. Once you’ve registered, you’ll be asked to input your 19 digit reference number. Then you’ll have the option to add how much you want to pay, followed by your debit or credit card details.
By telephone
AllPay has a 24-hour automated payment line: 0330 041 6497. This is charged at a local rate but you may be charged more by your mobile phone provider.
When you call you’ll be asked to input your 19 digit AllPay reference number, again followed by how much you want to pay and your payment card details.
At a PayPoint
PayPoints can be found at Co-op, Spar, Sainsbury’s Local, Tesco Express and thousands of independent outlets. A shop with a PayPoint will display this sign.
The shop worker will swipe your AllPay card and take the payment you want to make – that could be a card, cash or a cheque. They can’t see any of your details, it’s all managed elsewhere by AllPay.
You can also pay at any post office. You can find your nearest PayPoint here.
Something to bear in mind is that you cannot view your balance using AllPay – it’s just a payment method. To see your balance, make sure you’re registered on my.bpha, your customer portal. You can do this here:
If you're not registered and it is your first time, click on link which says Sign up now and follow the instruction to register, if already registered sign in, input email address and Password that you have set. Once portal is open to you, you can view your balance, payment history and any charges.
Other ways to pay
Direct Debit
This will allow us to take a payment with your permission. Contact Customer Communication centre to set Direct Debit, we are a paperless mandate office.
Standing Order
This instructs your bank to make a regular payment for an amount and on a date set by you. Please ensure your eight digit Tenancy Reference is in the reference section of the Standing Order. Standing Order instructions are given to your bank, or you can set up through your internet banking account.
Recurring Payment
You give a company permission to take a regular payment from your credit or debit card. We use the 16 digit card number for recurring payments. Just contact us and we can set that up for you.
You can find our guide to Direct Debits, Standing Orders and recurring payments here:
If you have any queries about making payments, just get in touch:
You can also find additional information here:
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