Working with IFF Research to shape and improve services
Customer feedback is extremely important to us. It lets us know what we are doing well, along with where and how we can improve.
On 1 April 2023, the Regulator for Social Housing introduced Tenant Satisfaction Measures (TSMs).
The TSMs measure how satisfied tenants are with the services we provide. This is one of the important ways that will help us understand your experiences of bpha and make improvements as a result.
To help us carry out this vital research we have commissioned IFF Research to undertake surveys on our behalf.
Customers will be selected randomly to take part in a short survey to share experiences about bpha’s services. You may receive a phone call from 01234 868 708 or get an email from opinions@iffresearch-dm.com. Your feedback is invaluable, so we would encourage you to take part if you’re able to.
If you have any questions or concerns about this new approach to collecting your feedback, please contact us on 0330 100 0272 or email info@bpha.org.uk.
IFF Research is an independent social and market research agency with a strong reputation for delivering high quality and high impact research. They are a member of the Market Research Society (MRS) and abide by the MRS Code of Conduct. For full details about IFF Research’s privacy policy please visit their website by clicking the button below.
You can find answers to frequently asked questions here.
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