Getting things done
On our website you can find some frequently asked questions, such as how do I report a change in my circumstances and how do I move home, and the answers you need. You can find these here:
If you need to contact us directly, our Customer Communications Centre Team is available 8am-5pm Monday to Thursday, and 8am-4.30pm on Friday. Anyone can report a repair, but we can only discuss an account with the tenant or joint tenant. If you’d like someone to be able to speak with us on your behalf, please get in touch and we’ll send you a third part consent form. Once we’ve received your completed form, we can discuss your account with the person you’ve named.
Share this article
If you have a question for us, or need some information, there are several ways we can help you.
Live chat on our website
Just click on the ‘Live Chat’ icon on the bottom right-hand side of the screen. You’ll be asked to input your name and home address and choose what you are contacting us about from a list of options. Then all you need to do is wait for one of the team to begin the conversation.
If you need to report a repair, email us at repairs@bpha.org.uk. If you need anything else, email info@bpha.org.uk. Just let us know what you need and include your name, address and date of birth.
You can send us a Whatsapp message on 01234 923233. This number is only for WhatsApp Messenger only and cannot be used for voice calls. Let us know what you need and include your name, address and date of birth.
Social media
You can send us a DM via Twitter or Facebook. Just tell us why you’re getting in touch and include your name, address and date of birth in your message.
When you email, Whatsapp or send a message via social media, you’ll receive a confirmation that the message has been received. When an advisor becomes free, they will send a response.
Telephone
You can call us on 0330 100 0272. Many customers choose this option which means there can be a wait, particularly on a Monday morning, so you may find one of the options above quicker.
If you need to report an emergency repair outside our normal working hours, such as an electrical fault or total heating failure, please call this number and our out of hours service team will arrange that for you. If your call relates to gas central heating, please call TSG direct on 0800 111 4044.