Getting in touch with us just got easier. We’ve launched a new Live Chat service on our website www.bpha.org.uk It gives you more choice when you need to contact us and puts you in touch with a trained advisor during office hours.

Since its launch in June 2021, we’ve had around 2000 online conversations with you. We’ve given help and advice on a range of issues such as paying your rent, organising repairs, giving notice on a property and finding a new home.

Live Chat advisors are based in our newly-named Customer Communications Centre – where all enquiries are dealt with, whether you’re ringing, emailing, contacting us online or through social media.

To start a Live Chat, go to our website homepage www.bpha.org.uk and click on ‘Live Chat’. It’s easy to use and we aim to answer your query within 60 seconds.