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01 Cover
02 Content
03 A partnership to improve your experience
04 Keeping you safe and comfortable in your home
05 Money Advice available to you
06 Our planet – our responsibility
07 Help improve bpha customer service as a Resident Inspector
08 Help to access information on our website
09 How do you like to be communicated with?
10 Different ways you can get in touch with us

A partnership to improve your experience

To help us achieve our ambition of providing better services and more quality homes, we’re talking to two other housing associations, Futures Housing Group and Flagship Group, about working in partnership.

While the discussions are at an early stage, we share a lot in common and we believe that working together could help us:

  • Make a difference for more people: We are committed to improving services, investing in your homes and providing more high quality, sustainable homes.
  • Work more closely with you: We would work alongside you, making improvements based on your experience and feedback. This would include agreeing how to offer you more choice and convenience through better digital options.
  • Increase our local commitment: A partnership would give us a stronger foundation to improve local services and invest more in your community.
  • Be a great place to work: We know the best customer service will be delivered by motivated and engaged colleagues. We will focus on recruiting and keeping talented, committed people who care about great service.

We look forward to keeping you updated on how the conversations are going, giving you an opportunity to tell us what matters most to you and answer your questions.

I am pleased to be able to share this with you. We will keep you informed on the progress of our discussions.

Kevin Bolt, Chief Executive