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  • Pages
01 Welcome
02 Changes to your rent from 1 April 2023
03 Getting to know you
04 Is there additional financial support available to you?
05 How our Money Advice Team could help you
06 The take-away takeover
07 Are you up for the boiler challenge?
08 Updating you on our performance and plans for the future
09 If your electrical appliances are safe?
10 Community spaces for you
11 Brian’s Story

Help us communicate with you clearly

bpha customer support team member
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Getting to know you

We want to make sure that the services we deliver now and, in the future, meet your individual requirements and expectations. To do this we’d like to get to know you a little better.

To help us do this we are improving the information we hold about you. So, next time you speak to one of our colleagues they may ask you a few short questions. For example, if you have any additional health needs or if English is your second language. This will help ensure that we are putting our resources into the services that best serve you.

Another example is that if we know you have mobility issues and would be severely impacted if the lifts fail, or that you rely on utilities for medical purposes, having this relevant information will help us communicate with you clearly.

All personal information will be kept secure on an internal system. Only bpha colleagues who have a need to see your information will have access to it. You can find more information, including details of our privacy statement, here:

Personal information

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