Help us communicate with you clearly
Getting to know you
We want to make sure that the services we deliver now and, in the future, meet your individual requirements and expectations. To do this we’d like to get to know you a little better.
To help us do this we are improving the information we hold about you. So, next time you speak to one of our colleagues they may ask you a few short questions. For example, if you have any additional health needs or if English is your second language. This will help ensure that we are putting our resources into the services that best serve you.
Another example is that if we know you have mobility issues and would be severely impacted if the lifts fail, or that you rely on utilities for medical purposes, having this relevant information will help us communicate with you clearly.