Contacting us
In recent weeks, we’ve not been able to respond as quickly as we would like to some customer calls and messages. If this has affected you, we’re sorry - we know it’s frustrating.
We’ve been impacted by a spike in Covid cases, an increased number of calls, and a gap between some colleagues moving on within the organisation and getting our new recruits trained and ready to answer your queries. This combination has caused the delay in responding. I’m pleased to say that we’ve recruited eight colleagues who will be answering queries in the coming weeks.
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Thank you for your understanding and patience
We’ve included some of our most frequently requested information below, hopefully giving you a short-cut to useful answers and guidance. You can also manage your bpha account online by registering for our customer portal, my.bpha – you can read more about how to do this here.
Repairs
It’s currently taking longer than we’d like to attend non-emergency repairs. We are working hard to resolve this as quickly as possible. Please check which repairs fall into your responsibility as a tenant before contacting as this may save you some time, you can do this here.
Mutual exchange
We’ve partnered with homeswapper.me to make the process of swapping your social housing home as easy as possible. You can find out more, sign-up and apply here. You can monitor the progress of your exchange online without the need to contact us.
Damp and mould
We have a new video that explains how to prevent condensation, damp and mould, what to do if it appears and how we can help. Watch it here.
Ways to pay
There are a number of options for paying your rent or service charges. You can find a complete guide here.
TSG
For all hot water and gas central heating repairs please contact TSG on 0800 111 4044.