Want to get in touch?
Following measures introduced in response to Coronavirus, our head office is now closed and most of our employees are working remotely.
We’re doing everything we can to continue to provide as normal a service as possible.
Our Customer Service Centre is open from 8am-5pm Monday to Thursday, and 8am-4.30pm on Friday.
For more information visit bpha.org.uk/coronavirus
by telephone: 0330 100 0272
Improving how you connect with us
We are currently working on projects that will improve how all our customers communicate with us and access our services.
Later this year we will introduce a new online self-service platform, as well as new and improved contact methods, including text and webchat, which will enable people to contact us and use our services more flexibly.
Stay tuned for the next edition of Talk when we will update you on these exciting projects.
Three years of Viewpoint
In 2017 we launched Viewpoint, our online resident feedback service. Viewpoint gives you the opportunity to share your thoughts and views on a range of topics, at a time that suits you. In return, our Viewpoint members receive points to put towards shopping and leisure vouchers.
We looked at what Viewpoint has achieved over the last three years and found that:
- 246 of you have become Viewpoint members
- Viewpoint has run 24 surveys from fire safety to how to celebrate our 30th anniversary
- We’ve gathered 852 responses from you
- We’ve held five Viewpoint focus groups to gather feedback on our anti-social behaviour review, customer service commitments, complaints review and fixed-term tenancies.
Through Viewpoint, we’ve also run a number of surveys on behalf of government agencies to get valuable input from you on a range of important issues.
If you can spare a few minutes each month to fill in our online surveys, then why not join Viewpoint? As well as being able to build shopping voucher points, you’ll also get a chance to tell us what you think so we can keep improving.
Register here today.