Worried about money? Help is at hand.

Our Money Advice team has been working hard to support residents during the pandemic.

Many of you have been impacted financially because of lockdown and we want you to know that we’re here to give you support.

We can help you claim benefits that you might be entitled to, appeal unfavourable benefit decisions, give you budgeting advice as well as help negotiating your debts. The service is independent, confidential and free for bpha customers.

Since 1 April, our dedicated and professional money advisors have helped lots of residents in the following ways:

Disability benefits claimed (CA, AA, PIP) = £68,256.69

Universal credit claimed = £218,113.80

Housing benefit claimed = £27,380.86


DHP claimed = £9,940.29

Food vouchers issued = 36

Families helped to secure white goods = 8

We’re here to help

We can provide a tailored support service and we understand the problems that many of you are facing, which include:

  • Being furloughed and living on a reduced income while bills and other outgoings stay the same
  • Spending more on food, this could be because prices have increased or because we’re eating more out of boredom
  • Residents trying to find extra money to buy a good supply of masks for their families
  • Cash being refused as payment and not having access to debit/credit cards or Apple Pay
  • Needing supermarket deliveries but not being able to afford the minimum spend or delivery costs
  • Poor or no access to free WiFi, making benefit claims and home schooling difficult in some households – causing stress for parents.

Other support available

Citizens Advice

Full debt and consumer advice service with specialist caseworkers to deal with any type of debt, including repossessions and negotiation with creditors.

Find your nearest CA centre Tel: 03444 111 444

National Debtline

National Debtline provides free advice and resources to help people deal with their debts. Advice is available over the phone, online and via webchat.

Tel: 0808 808 4000 Mon - Fri 9am to 8pm, Sat 9.30am to 1pm