Want to get in touch?

We’re doing everything we can to continue to provide as normal a service as possible, but given the current restrictions and the increase in demand, we’ve had to make some changes to how our Customer Service team works.

Opening hours – While restrictions continue to be in place, our Customer Service Centre opening hours will be 8am–5pm, Monday to Friday.

Contact us

by telephone: 0330 100 0272

Three years of Viewpoint

In 2017 we launched Viewpoint, our online resident feedback service. Viewpoint gives you the opportunity to share your thoughts and views on a range of topics, at a time that suits you. In return, our Viewpoint members receive points to put towards shopping and leisure vouchers.

We looked at what Viewpoint has achieved over the last three years and found that:

  • 246 of you have become Viewpoint members
  • Viewpoint has run 24 surveys from fire safety to how to celebrate our 30th anniversary
  • We’ve gathered 852 responses from you
  • We’ve held five Viewpoint focus groups to gather feedback on our anti-social behaviour review, customer service commitments, complaints review and fixed-term tenancies.

Through Viewpoint, we’ve also run a number of surveys on behalf of government agencies to get valuable input from you on a range of important issues.

If you can spare a few minutes each month to fill in our online surveys, then why not join Viewpoint? As well as being able to build shopping voucher points, you’ll also get a chance to tell us what you think so we can keep improving.

Register here today.