Talk

Connecting your community

Hello and welcome to Talk,

I’m Becky Pavey-Kenny, bpha’s Customer Engagement Manager.

My team creates opportunities for customers to engage with and influence the services that we deliver, to help ensure that these meet the needs of customers and the communities that we serve.

You are best placed to tell us what’s working well, what isn’t and to make suggestions on areas we can improve. This can be anything from you completing a survey, attending a focus group online or in person, to taking part in more regular engagement activities such as Resolve where you can review our approach to complaint handling, or more formally by joining the Service Improvement Panel when there are vacancies.

Head over to page two and find out how you can join other customers on our interactive online customer engagement platform, the Place, and share your views on topics, all from the comfort of your own home, with the chance to win one of three £75 shopping vouchers.

And that’s not the only exciting news. This month marks the start of ‘My.50’ – a new monthly draw for those registered for my.account, your bpha customer online portal. Register once and you’ll be in with the chance of winning a £50 shopping voucher every month!

It’s the end of a second year of your Tenant Satisfaction Measures (TSMs) feedback, so you’ll find the results from the last 12 months, plus what we’ve done in response. The Service Improvement Panel is a team of bpha customers who help us to make decisions on the services that affect you. The panel has been doing some deep dives into areas to see where the service could be improved and in this edition, you can find out what recommendations they’ve made so far, and what they’ll be looking at next.

I hope you enjoy this edition,