We’ve launched a new approach to how we deal with complaints

Over the last few months we’ve worked with a group of residents to review how we deal with complaints and on Wednesday 1 April we launched our new complaints and compliments process.

We’re committed to providing a good service to all customers, yet we recognise that sometimes expectations may not be met and people may wish to make a complaint. Our complaints process is easy to use, and all complaints are dealt with fairly, impartially and in a timely manner.

To find out more please visit our website.

What we’re doing about repairs

Routine repairs have been suspended for the time being, however we are still carrying out emergency/urgent repairs and all health and safety checks such as gas servicing and electrical testing.

Please be assured our contractors have provided us with details of how they will work safely and follow Government social distancing advice if they need to enter your home.

There’s more information available on our website about our services.