Easing restrictions mean we’ve changed how we carry out repairs and maintenance

During the Government’s lockdown restrictions we had to prioritise our repairs service to carry out only urgent and emergency repairs. Now these restrictions have started to ease we are able to carry out routine repairs again.

There may be a higher demand than usual for repairs work so please bear with us, we are doing everything we can to carry out your repair as soon as possible. Please also be reassured that any tradesperson visiting your home will work safely, maintain a safe distance and follow enhanced hygiene procedures.

We’re also looking at continuing our planned works

External planned work such as reroofing and decorating started again at the end of May. In line with government guidance we also plan to continue heating installations and window replacements in June and kitchen and bathroom refurbishments in July*. Again, please be reassured that any tradesperson visiting your home will work safely, maintain a safe distance and follow enhanced hygiene procedures.

* Please note: internal planned maintenance will only take place in homes where residents are not shielding or self-isolating.

Gas safety checks are still important

Every year people die or are seriously injured by poorly maintained gas appliances, so it’s really important that we are able to access your home to complete the necessary gas safety checks.

Please let us know if you receive a gas access request and are self-isolating. Where possible we will aim to reschedule the gas safety check to take place after your isolation has ended.

If you are shielding, we will balance the risk presented, taking into account factors such as the age and type of appliance in your home, previous maintenance history and date of the last gas check. In some situations, this might mean the gas safety inspection should still go ahead. If this is the case we will speak to you and make arrangements to avoid any face-to-face contact, for example when answering the door. The gas engineer will be up to date with the latest guidance on how to work safely.

If you smell gas, or if you have concerns about the safety of your appliances, you should call the gas emergency service provider on 0800 111 999, and switch off appliances until the gas emergency supplier, or a registered gas engineer, has attended and advised that the appliances are safe to use.