Talk

Connecting your community

Hello and welcome to Talk,

In this edition you can find information about changes to your rent and service charges that will apply from 1 April. Within the next couple of weeks, you will receive a letter with the full details about what these changes mean for you. If you have any concerns about paying your rent and service charges, on pages two and nine you can find details about how to contact our Money Advice Team and some guidance on checking your income.

In December, we let you know that in this edition of Talk, we’d update you on the results of the Big Listen, a survey in which we met with over 900 customers on their doorsteps. We cover some of the areas you raised, including repairs and anti-social behaviour (ASB), and what actions we’re taking as a result.

I’m pleased to introduce Rachel and Laura, who work alongside other bpha colleagues to tackle ASB. On page 6, you can find out the steps they’re taking to ensure we do this effectively, as well as some guidance on how we can help if you are experiencing ASB.

Also in this edition, we meet Duncan, a member of your Customer Service Improvement Panel, a group of customers who constructively challenge bpha, letting us know what we are doing well and where we need to improve.