Feedback, fun and facts at The Place
What’s on – and your chance to win £25
The Place is bpha’s online community platform. It’s somewhere to share your views to help improve services at bpha, as well as find out what bpha and community events are happening near you.
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Giving your feedback is quick and easy – usually by filling in surveys and polls that take minutes to complete. If you’re interested in giving more regular or in-depth feedback, you’ll find information on how to do that on The Place. There’s also information about the Community Engagement Team and bpha’s regular hubs and drop ins. Your feedback really does help.
Recently we asked customers to join us at our kitchen and bathroom event. There was a range of options for new fixtures and fittings that customers could rate and let us know which their top picks were. The preferred options are available for all customers having a bathroom or kitchen refitted to choose from.
This month we’ll be asking for your feedback on the chat feature on our website. Since the introduction of our ‘Live Chat’ last June, it has been used over 13,000 times! When it was first introduced, we programmed it with a small number of auto responses which lead to 15% of customers receiving the answer to their question rather than waiting to be connected to a member of staff. In January we refreshed our programmed responses based on your feedback, resulting in the success increasing to 30%. We welcome further feedback as we continue to monitor its performance and increase its abilities.
This summer we will also be holding a ‘bpha in bloom’ competition! We’d love to see your garden, window boxes or outside spaces. Check out the link to find out how to enter, and you could be in with a chance of winning £25 in High Street shopping vouchers.
And while you’re there, why not have a look at some of the topics we’d like your opinion on!