We are very grateful to the residents who gave their feedback on what they wanted to see in this year’s Customer Annual Report.
The report looks at how we have been performing, where things have gone well, what needs to be improved and the different ways bpha listens to customers.
During a difficult time for many with the cost of living crisis, we look at how the Money Advice Team received referrals for over 2,000 customers to secure financial support. We also take a look at how our new In-House Maintenance team, who carried out over 33,000 repairs during the period, are performing.
Over the coming year we are introducing new ways for customers to get involved and share their views, including a newly formed Building Safety Group and Service Improvement Panel.
Please take the time to have a read, find out more about the work we are doing and how you can get involved to help shape our services.
If you have any questions about the report or would like to become an involved resident, please email CustomerVoice@bpha.org.uk