Acting on your feedback:
Tenant Satisfaction Measures
Customer feedback lets us know what we are doing well, along with where and how we can improve
In 2023 the Regulator for Social Housing introduced the Tenant Satisfaction Measures (TSMs).
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There are 22 tenant satisfaction measures, covering five themes. 12 of the 22 are measured by carrying out customer surveys that will tell us how satisfied you are with the services we provide. This is one of the important ways that will help us understand your experiences of bpha and make improvements as a result.
IFF Research undertakes surveys on our behalf. You may receive a phone call from 0203 148 7645 or get an email from opinions@iffresearch-dm.com.
Your feedback is invaluable, so we would encourage you to take part if you’re able to – and thank you to everyone who has so far.
We’ll be letting you know the most up to date results in every edition of Talk. Just click through to see the questions, the results and – importantly - any actions we’re planning to take to improve on your scores.
If you have any questions about Tenant Satisfaction Measures or our published results, please contact us.
