I want to make a difference
Ross Haywood
We recently sat down with Ross to chat about being a bpha tenant and what motivated him to become a member of bpha’s Customer Service Improvement Panel.
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Where did you grow up and how long have you been a bpha tenant?
I grew up in Banbury (Oxfordshire), before moving to Northamptonshire in 2016. I became a bpha tenant in 2020 in a new build home.
What do you like most about where you live?
There are a few things I like about where I live. The location is perfect for my family, as my wife’s parents live five minutes away, our daughter’s school is nearby and my workplace is a ten-minute walk from my home.
The village is located between two towns and has a real village feel. People are friendly and it feels like a real community.
“I joined SIP to have the opportunity to make a real difference to how bpha is experienced by their customers.”
What made you decide to become an involved customer and a member of the Customer Service Improvement Panel?
I joined SIP to have the opportunity to make a real difference to how bpha is experienced by their customers.
Being able to be involved with changes that push bpha forward and help customers’ voices be heard, was a real factor in joining the team.
Living in a rural area, it can feel that our community was a little underrepresented as customers and I wanted to make sure we were listened and to and make a positive difference.
“I am looking forward to seeing my youngest daughter continue to grow up.”
What do you hope the next twelve months will bring as a panel member and more personally?
In the next 12 months, I am looking forward to continuing being involved in the SIP panel and working with the other great members of the team, along with bpha staff.
All the staff I have met have been welcoming, friendly and very willing to listen to our opinions and take them on board to make a real positive change for customers.
From a personal perspective, I am looking forward to seeing my youngest daughter continue to grow up, spend time with family and travelling as I am lucky enough to have parents that live in warm climates.
Get involved!
If you’d like to become an involved customer and help to make sure the services we deliver are the right ones for customers please get in touch with our Customer Engagement Team. Email Customervoice@bpha.org.uk to find out more.