Help us provide the service you need
We want to make sure our services work for you. To do that, we need to understand a little more from you and what you might need from us.
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Shape better, fairer services for all
Updating your personal information helps us:
- Make our services more personal and relevant
- Keep things fair and accessible for everyone
- Offer better support, especially if you face any challenges or have specific needs relating to your health or finances.
Your personal information includes:
- Any health needs we should know about
- Your ethnicity, to help us stay inclusive and unbiased
- Your income, so we can offer financial support if needed
- How you’d prefer to hear from us.
Examples of how we can support customers who share information with us include: Changing how we plan visits to enable a customer with Post Traumatic Stress Disorder (PTSD) to manage having people in their home; arranging a bathroom adaptation for a disabled customer; providing translated information and supporting a customer through a benefits application after their situation changed, via a referral to our Money Advice Team.
How to update your information
You can do this by visiting www.bpha.org.uk/my-account and clicking on ‘my details’ and ‘contact preferences’.
You’re in control
Only update information you’re comfortable sharing with us.
How we protect your information:
We have strict processes in place to keep your personal information safe. You can find out more about this in our privacy policy here.
We may contact you
Over the next few months, we’re contacting some customers by email with a short questionnaire. We’ll use your responses to update our records. If you receive this email, please take part – again, please only provide information you’re comfortable with sharing. Thank you.