Here to help!
Getting in touch
We want to ensure that it’s easy as possible for you to contact us when you need to. You can get in touch via email, phone and WhatsApp. You can also send us your query using my.account.
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You can check the current response times for each of these on the homepage of our website: www.bpha.org.uk. This means that you can know what to expect when getting in contact – and choose the option that’s going to work best for you.
Don’t forget you can manage your account online at www.bpha.org.uk/my-account, including requesting a repair, updating your details and manage payments.
An example taken from the bpha website.
A web chat update:
We recently reviewed our web chat facility, which enabled customers to contact us via the bpha website. Customer feedback told us that it wasn’t giving you the experience you – or we – wanted. The huge variety in queries made the messages difficult to channel, meaning we couldn’t guarantee getting you the information you needed in good time. So, we’ve taken the decision to end web chat and focus on the ways of getting in touch mentioned above to help you receive timely and helpful support.
When contacting us, please remember that we’ll never ask you for bank or card details unless we’re processing a payment to your rent account, and we’ll never ask you to send us personal or financial information via text message.