We take reports of damp and mould very seriously
Awaab's Law: how bpha is addressing damp and mould
At bpha, we are committed to ensuring that you live in a safe and healthy home.
Awaab's Law is designed to protect tenants from the dangers of damp and mould. It was introduced following the tragic death of Awaab Ishak, a young boy who suffered from prolonged exposure to mould in his home. It comes into effect on 27 October 2025.
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What is Awaab's Law?
Awaab's Law requires housing associations and landlords to take immediate action to address any reports of damp and mould in their properties. It aims to prevent health issues caused by living in such conditions and ensures that tenants' concerns are promptly addressed. It outlines strict deadlines for investigations to take place and work to be carried out. You can find more details here.
What is bpha doing?
We take reports of damp and mould very seriously. Over the last few years, we’ve reviewed how we record these reports and who carries out treatments, plus how we raise customer awareness of the issue so you know how to tackle the issue and report it.
- Regular inspections: we conduct regular inspections of homes to identify and address any signs of damp and mould, amongst other things. This is called a stock condition survey and we aim to carry these out every five years
- Improved reporting: our Customer Communications Centre Team uses a ‘triage’ system to record a report of damp and mould. They ask very specific questions to understand the extent of the problem and make sure the right action is taken to resolve it
- Prompt repairs: our own in-house maintenance team carries out damp and mould treatment, helping ensure a consistent, effective service
- Resident support: We provide guidance and support to our residents on how to prevent damp and mould in their homes. Our operatives pass on a guide to preventing damp, mould and condensation – that information is also available on our website, alongside a video version. We cover damp, mould and condensation regularly on our social media channels and within our customer publications. And our Customer Communications Centre Team is trained to answer any queries you have about the issue and to direct you to any information that you may need about treatment or prevention.
How you can help
If you notice condensation, damp or mould in your home, following the steps in the video below, may resolve the issue. If not, please contact us immediately and we’ll offer guidance, or arrange treatment.