Talk

Connecting your community

Hello and welcome to Talk magazine.

I’m Lianne Martindale, bpha’s Customer Communications Centre Manager. I work with a team of over 40 colleagues to help you with your phone and online queries and am really pleased to be able to introduce myself and this edition of Talk.

Our aim is to respond to your calls and messages as soon as we can. We have just recruited a number of new advisers to help with this, who are completing their training now. We have also launched our new website, designed with the help of customers, to make sure you can find information quickly and easily. And my.account, your online customer portal, is a great way of managing your tenancy as and when it suits you. Find out more on page 12.

Also in this edition, you’ll find an interview with Sadie, a member of your newly formed Service Improvement panel, and our In House Repairs Team is back with some top tips on shower maintenance.

Enjoy!