Repairs – who’s responsible?

We’re responsible for most of the repairs to your home. We ask that you report a repair as soon as you can to prevent further problems. It’s vital that we have access to your home to carry out repairs, inspections and do important safety checks, such as servicing your boiler.

There are a number of repairs that you’re responsible for (as outlined in your tenancy agreement). Here’s a reminder of the main things you need to replace, fix or maintain.



Internal doors and fixings

Minor cracks
in plaster

Window glazing,
locks and

Worktops, floors and any other fixtures damaged by you

Bath panels, toilet seats, shower hoses and riser rails

gates and

TV aerials

Washing lines

Light bulbs

You should also:

Test your smoke/carbon monoxide alarms regularly

Open windows to prevent condensation and damp

Unblock toilets,
baths and sinks

If we are responsible for a repair to your home, please contact us as soon as possible.