Repairs – who’s responsible?

We’re responsible for most of the repairs to your home. We ask that you report a repair as soon as you can to prevent further problems. It’s vital that we have access to your home to carry out repairs, inspections and do important safety checks, such as servicing your boiler.

There are a number of repairs that you’re responsible for (as outlined in your tenancy agreement). Here’s a reminder of the main things you need to replace, fix or maintain.

Internal
decoration


Garden
maintenance


Internal doors and fixings


Minor cracks
in plaster


Window glazing,
locks and
handles


Worktops, floors and any other fixtures damaged by you


Bath panels, toilet seats, shower hoses and riser rails


Fencing,
gates and
walls


TV aerials


Washing lines


Light bulbs


You should also:

Test your smoke/carbon monoxide alarms regularly


Open windows to prevent condensation and damp


Unblock toilets,
baths and sinks


If we are responsible for a repair to your home, please contact us as soon as possible.