Access our services –
24 hours a day

With the MyAccount self-service portal you can pay your rent, report a repair or get in touch whenever you want. Here’s a reminder of how to use the system.

Getting started – how to register

  1. From www.bpha.org.uk/myaccount page, click the ‘Log-in’ button to open the portal.
  2. Click ‘New User’.
  3. Enter an email address, password and a memorable word, and submit your registration.

Report and track repairs

  1. Click ‘Request Repairs’ or ‘Track Repairs’ on the side menu bar.
  2. If you’ve selected ‘Request Repairs’, follow the on-screen instructions to tell us about your repair.
  3. Next, click the ‘Submit’ button. A member of our team will process your request and get back to you.
  4. If you’ve selected ‘Track Repairs’, use the table to see all of the outstanding and completed repairs registered to your home.

Pay your rent and view your statements

  1. Click ‘My Account’ or ‘Online Payment’ on the side menu bar.
  2. Use the ‘My Account’ option to view and print rent statements, and to order a rent payment card.
  3. If you’ve selected ‘Online Payment’, follow the on-screen instructions to pay your rent.

Contact us

  1. Click ‘My Messages’ or ‘Anti-Social Behaviour’ or ‘My Feedback’ on the side menu bar.
  2. If you’ve selected ‘My Feedback’, check the ‘compliment’ or ‘complaint’ option.
  3. Type in what you’d like to tell us.
  4. Click the ‘Submit’ button.
  5. A member of the bpha team will get back to you.

Update your information

  1. Click ‘My Details’ on the side menu bar.
  2. Select the item you’d like to check or change.
  3. Click the ‘Update’ button.
  4. Enter your new details.
  5. Click the ‘Update your details’ button to save your changes.