Help shape our services

At bpha, we’re committed to involving you in everything we do. By listening to you and acting on your feedback, we can continue to provide high-quality services. As well as helping us to improve the way we do things, volunteering will also give you some valuable work experience and professional training.

Volunteer as a resident inspector

We’re on the lookout for more resident inspectors. The role involves working about 12 hours a month with our Property Services team. You’ll spend time phoning or visiting residents who’ve just had maintenance work done to find out if they’re happy with the work. We’ll use this information to help us improve our services and the way we work with contractors.

What you’ll get out of it

For starters, we’ll give you some training. You’ll also get any out of pocket expenses, such as petrol, travel, food and drinks when you’re out and about. You’ll be getting work experience too, and more training will be provided as time goes on. If you’re looking to get back into work and want to boost your CV, then volunteering as a resident inspector could be a good stepping stone for you. Or, if you want to keep busy during retirement, a part-time role like this might suit you.

What our resident inspectors think

We met up with two of our current resident inspectors to find out more about the role, and what they enjoy the most.

Name: Sharen

Lives: Bedford

Became a resident Inspector:
Six years ago

Has been a bpha resident for:
23 years

Name: Jackie

Lives: Bedford

Became a resident Inspector:
Three years ago

Has been a bpha resident for:
Four years

Why did you decide to become a resident inspector?

Sharen: In the 1990’s we were living in our own home, but then the recession hit and we ended up homeless. Luckily, bpha was able to offer us a new build property. We’ve lived there since and have had numerous visits from contractors for planned work and repairs. I had my own views on how these visits have gone so when I saw the role advertised I thought I would apply and have my say.

Jackie: My decision to become a resident inspector came after I retired. I’d had a high-pressured job, lots of responsibility, and when I reached retirement I missed having something important to do.

What’s the best thing about being a resident inspector?

Sharen: Making a difference! I love what I do and know that by speaking to residents and gathering their feedback, I can help bpha improve its repairs and maintenance service. I get a great deal of satisfaction from that.

Jackie: I would have to agree. I love to know that I am helping residents give feedback about their experiences – the good, the bad and the ugly. There have also been a few times where we’ve door knocked and met some really vulnerable people. We’ve been able to share our concerns with bpha, who have gone in and helped. That’s a wonderful feeling.

“I love to know that I am helping residents give feedback about their experiences – the good, the bad and the ugly.”

What do you get out of being resident inspector?

Sharen: For me, it was finding my identity again. I was a stay-at-home mum looking after four children. I’d given up my career as a hairdresser and was mum, rather than Sharen. Since becoming a resident inspector my confidence has grown massively. I’ve had some great training opportunities and feel I am making a difference.

Jackie: Just like Sharen, becoming a resident inspector has given me a new sense of purpose. I loved my job and didn’t want to just plod through retirement. It’s great to know that we’re giving something back too!

Want to find out more?

If you’re interested in becoming a resident inspector, visit and complete our online form.

If you’d rather complete a paper form, or have any questions about the role, then please get in touch with Elaine Warwick, Resident Engagement and Scrutiny Co-ordinator, by calling 0330 100 0272 or emailing: