Talk

Connecting your community

Hello and welcome to Talk,

I’m Mark Earle, Head of bpha’s In-house Maintenance Service. Following customer feedback, we brought the repairs service in-house almost three years ago.

We now have a team of 132 experienced and qualified trade operatives completing works in your homes and communal areas, delivering a range of service from day-to-day repairs, empty home refurbishments, kitchen and bathroom upgrades. They are supported by a dedicated management team who make sure appointments are available when you need us and that the works undertaken are of a high standard. Please do tell us if you need a repair in your home or communal area - you can find out more about how to do that here, along with which areas bpha is responsible for repairing.

As the weather starts to cool down, I want to make sure you have information on avoiding condensation, damp and mould in your home – and to be clear on how bpha manages reports and treatment of these. On page two you’ll find details of how we will comply with Awaab’s Law, which comes into effect in October, plus a new video on what to expect if we treat damp and mould in your home.

You will also find money advice from Amanda Ryan, how to update your personal information online, and an overview of the mortgage market for shared owners. Plus, Independent Living resident Kim’s story of her life in and around Bedford with her partner, local boxing legend Des Morrison.

I hope you enjoy this edition.