A STAR to tell us how happy you are

Earlier this year we spoke to more than 1,200
of you to find out what you think about our services
.


Through our annual customer survey, called STAR, we asked you how satisfied you were with:

  • the quality of your home
  • your rent providing value for money
  • your service charges providing value for money
  • your neighbourhood as a place to live
  • our repairs service
  • how we listen to your views and act upon them
  • your last contact with us
  • how we deal with your enquiries
  • how easy we are to contact


We also asked, as a customer of bpha, how satisfied you were overall.

What you told us

This feedback gave us valuable information about how we’re doing and what areas need some improvement. You said you were most satisfied with how easy it was to contact us. And you were satisfied with your last contact with us and the way we dealt with your enquiry. You were also satisfied with your rent providing value for money.


The top three areas you said could be improved were:

  • your service charges providing value for money
  • our repairs service
  • listening to your views and acting upon them.

  • We’ll be using your feedback and looking at these areas in more detail to make improvements. Thanks to all of you who took part in the survey – to have so many of you involved is really encouraging. If you didn’t get a chance to give us your views this time, you may be able to take part in our next STAR survey in early 2019.